Social Media Principle 6 – Be Open and Be Human

Social Media Principle 6 – Be Open and Be Human

Social marketing earns, not buys attention so have an opinion, be true to what you say, be of value, be open – above all be human.

“Ask not what your customers can do for you; ask what you can do for your customers” Stan Rapp

As ‘markets become conversations’ customer relationships and advertising models are changing for good. Passive consumption becomes active interaction. Monologue becomes dialogue. Control becomes collaboration. Customers are empowered, well informed, connected. Companies are becoming more transparent whether they like it or not.

It’s an environment in which the balance of effective communication shifts from being less about interruption to more about participation, less about delivering a message to more about being part of a conversation, less about what you say to people and more about what people are saying about you.

It’s an environment, which operates to social principles – creating not subtracting value, serving a larger purpose than your own, being useful, facilitating.

It’s an environment in which the more human elements matter – having a point of view, being true to yourself and what you say, being open, honest, transparent. Ford use social media to (in the words of Scott Monty) “humanize the Ford brand and put consumers in touch with Ford employees”, and regularly reach out to bloggers for feedback and to encourage the spread of positive word of mouth.

Zappos believe that their “culture is their brand” and use social media to create touch points throughout every area of their business and ensure customer service isn’t just a department, it’s the entire company. Authenticity is the currency that encourages trust, involvement, and engagement. Authenticity is what turns an audience into a following.

 by: Jon leuty
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Published by: Business Motivational Mentoring

I am passionate about helping individuals find the tools and information they're seeking Empowering leaders through strategy development and implementation of plans. Web Design, for Ecommerce, Content Managed Sites for Entrepreneurs & SME Market businesses. As an accomplished business development manager with over 2 years experience in the field of digital marketing, I am well positioned to offer my expertise to the community and make an immediate positive impression. I have a proven track record of responsibility, integrity and commitment to company objectives. I am comfortable working independently or as part of a team, and I firmly believe that your needs and my skills will make a excellent match. In addition to all of this I possess impeccable personal and work references which I can present to you when we meet. Thank you for taking the time to get to know me better. I look forward to working with you in the near future you.

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